How AI Call Scoring Works
Know whether a call was qualified, compliant and well handled — without listening to it. AI Call Scoring reads every AI transcription against a scorecard you write: did the caller confirm they are shopping, did the agent read the recorded-call disclosure, did anyone promise a price. Each question is answered Yes, No or Not applicable and earns its points, a call with at least one applicable question gets a score from 0 to 100, and a No on any critical question marks the call Critical fail, whatever its score.
See Why Every Call Scored What It Did
No black-box number: every answer comes with a one-sentence reason and the time in the call it rests on. Click the time to hear that moment.
Proof on every call. The call's score, its critical-fail flag, and each question's answer with the reason and the moment behind it.
Built for Pay-Per-Call
Scores built around what buyers, publishers and compliance teams argue about.
Win buyer disputes and returns
Every call carries its score and the timestamped answers behind it, so a returned call comes with proof the caller was qualified.
Prove compliance on every call
Mark the recorded-call disclosure, consent and no-misleading-claims questions Critical, and any call that misses one is flagged. Built for insurance.
Rank traffic by what was said
Compare publishers by average score and critical-fail rate, not just call length, and see which sources send callers who actually qualify.
Coach agents with real QA scores
Every agent scored on every call, whether you are the buyer checking a call center or the call center checking itself.
No second tool and no second transcription: scoring reads the transcript the call already has, and the results sit beside it.
Score Every Publisher, Buyer and Agent
Every score rolls up into a live Call Scoring dashboard: average score, critical-fail rate and each question's pass rate, broken down by agent, traffic source, buyer and offer. Find the publisher sending unqualified callers, or the agent skipping a disclosure, before your buyer does.
Rank traffic by what was said. Average score and critical-fail rate for every traffic source, one click from the calls behind them.
Scores wherever you work
- On every call — the scorecard beside the transcript and summary.
- Calls grid — Score and Critical fail columns, with filters.
- Webhooks & REST API — send the score, critical-fail flag and every answer to your systems.
- Call Scoring dashboard — trends and breakdowns by agent, traffic source, buyer and offer.
Scorecards your way
- Up to 10 questions — each answered Yes, No or Not applicable.
- Points per question — weight what matters most to your buyers.
- Critical questions — one No fails the call, whatever its score.
- Reusable per offer — one scorecard can grade many offers.
Starter Scorecards
Start from a template, then edit its questions and points — or write your own.
Qualified Call
Checks that the caller is a real, in-market buyer: shopping now, the right age and area, and willing to be transferred.
9 questions · 100 points · 3 critical
- Did the caller confirm they are currently shopping for insurance?
- Did the agent read the recorded-call disclosure? Critical
- Did the agent confirm the caller's ZIP code?
Compliance Disclosures
Checks the disclosures and consent wording your buyers and regulators expect on every call.
6 questions · 60 points · 4 critical
- Did the agent read the recorded-call disclosure? Critical
- Did the agent say they are not a government agency? Critical
- Did the agent honor any request not to be called again? Critical
Agent Quality
Grades how the agent handled the caller: greeting, listening, accurate answers and a clean hand-off.
7 questions · 70 points · no critical questions
- Did the agent greet the caller and give their name?
- Did the agent let the caller finish before answering?
- Did the agent ask what the caller needed before offering a solution?
Simple Per-Minute Pricing
AI Call Scoring is an add-on to AI Transcriptions, priced per minute and billed only on minutes that are transcribed. No seats and no separate QA tool.
- On top of AI transcription at $0.035 per minute
- Billed only on transcribed minutes, for the offers you turn it on for
- No seats or platform fees — pay only for the minutes you score
- Spend shown on the Call Scoring dashboard
A 5-minute recording costs $0.10 to score, or $0.275 with its transcription. Each recording of a call you transcribe, such as the full call and each agent or buyer leg, is scored and billed separately. See every rate on the pricing page.
